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Refund Policy

Last Updated: 29 April 2026

General Policy

Due to the nature of digital goods, all sales of beat licenses on ProdOfTheCentury are generally final. Once you have downloaded the licensed files, a refund cannot be issued. This policy is consistent with industry standards for digital content and complies with the New Zealand Consumer Guarantees Act 1993.

However, we value customer satisfaction and will consider refund requests in specific circumstances outlined below.

Eligible Refund Circumstances

Refunds may be issued in the following situations:

1. Wrong File Delivered

If you receive the wrong beat or file format that doesn't match your purchase.

Timeframe: Report within 48 hours of purchase
Resolution: Correct file delivered or full refund

2. Corrupted or Unusable Files

If the downloaded files are corrupted, incomplete, or technically unplayable.

Timeframe: Report within 7 days of purchase
Resolution: Replacement files or full refund

3. Download Technical Issues

If you are unable to download files due to technical errors on our end within 48 hours of purchase.

Timeframe: Report within 48 hours of purchase
Resolution: Technical support or full refund if unresolved

4. Duplicate Purchase

If you accidentally purchase the same beat license twice.

Timeframe: Report within 24 hours of duplicate purchase
Resolution: Refund for the duplicate transaction

5. Unauthorized Transaction

If your payment method was used without authorization.

Timeframe: Report immediately upon discovery
Resolution: Full refund pending fraud investigation

Non-Refundable Circumstances

Refunds will not be issued for:

  • Change of mind after downloading files
  • Buyer's remorse or dissatisfaction with the beat after use
  • Incompatibility with your DAW or software (preview files are provided for testing)
  • Disputes over beat quality (subjective opinion)
  • Purchases made more than 7 days ago (except fraud)
  • Beats already used in released songs or projects
  • License upgrades (e.g., Basic to Premium) - you must purchase the higher tier separately

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email refunds@prodofthecentury.com with your order number and reason for refund
  2. Provide Evidence: Include screenshots, error messages, or any relevant documentation
  3. Response Time: We will respond within 2 business days
  4. Processing: Approved refunds are processed within 5-10 business days to your original payment method

Exclusive License Refunds

Exclusive licenses have special conditions:

  • Once an exclusive license is purchased, the beat is removed from our store permanently
  • Refunds for exclusive licenses are only available for technical delivery issues
  • No refunds for change of mind, as other customers lose the opportunity to purchase
  • All exclusive purchases are considered final after 24 hours

Consumer Guarantees (NZ)

Under the New Zealand Consumer Guarantees Act 1993, you are entitled to:

  • Products of acceptable quality
  • Products fit for the purpose they were purchased
  • Products matching their description

If files do not meet these guarantees, you have the right to a remedy (repair, replacement, or refund).

Chargebacks and Disputes

Please contact us before initiating a chargeback with your bank. Chargebacks for delivered digital goods may result in:

  • License revocation
  • Account suspension
  • Legal action to recover costs

We are committed to resolving disputes fairly and will work with you to find a solution.

Contact Information

For refund requests or questions about this policy:

Email: refunds@prodofthecentury.com

Support: support@prodofthecentury.com

For general terms and licensing information, see our Terms of Service